by tco_developer | May 23, 2025
Job Summary:
The Service Advisor for Hino Butuan acts as the bridge between customers and the service department. This role is responsible for assessing customer service needs, coordinating with technicians, and ensuring that all vehicle service and repair jobs are carried out efficiently and to the customer’s satisfaction. The ideal candidate will have strong communication skills, a background in automotive studies, and a commitment to delivering excellent customer service.
Key Responsibilities:
- Customer Interaction:
- Greet customers professionally and assess their vehicle service and repair needs.
- Listen actively to customer concerns and document service requests accurately.
- Provide accurate service estimates and explain maintenance procedures and recommended repairs.
- Service Coordination:
- Coordinate with technicians to determine the required service or repairs.
- Schedule appointments and ensure efficient workflow in the service department.
- Monitor the progress of ongoing repairs and provide regular updates to customers.
- Customer Service and Retention:
- Ensure a smooth and satisfactory service experience for all customers.
- Address and resolve customer complaints or concerns promptly.
- Follow up with customers post-service to ensure satisfaction and promote repeat business.
- Technical and Product Knowledge:
- Maintain a working knowledge of Hino truck models, systems, and common service needs.
- Stay informed about manufacturer service bulletins and product updates.
- Advise customers on preventive maintenance and care for their vehicles.
- Documentation and Reporting:
- Prepare and maintain service records, job orders, and other relevant documentation.
- Ensure accuracy and completeness of all service -related paperwork.
- Report service trends, customer feedback, and operational issues to management.
QUALIFICATIONS:
- Graduate of any 4-year Automotive-Related Course.
- Strong communication and interpersonal skills.
- Preferably with a valid driver’s license (minimum 4-wheels).
- Proficient in basic computer applications (e.g., MS Office)
- Willing to undergo training to enhance technical and customer service capabilities.
- Prior experience in service advisory or automotive service roles is an advantage.
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Hino Butuan City.
by tco_developer | Dec 4, 2024
Job Description:
The Sales Executive for Hino Butuan is responsible for promoting and selling trucks and related products to customers within the CARAGA Region. This role requires excellent communication and customer service skills and the ability to build strong relationships with clients. The ideal candidate will be knowledgeable in sales strategies, willing to be trained, and adaptable to work in a dynamic and competitive environment.
Responsibilities:
- Sales and Marketing:
- Actively seek out and engage with potential customers to promote and sell Hino trucks.
- Understand customer needs and provide appropriate product recommendations.
- Develop and execute sales strategies to achieve or exceed sales targets.
- Assist in the preparation of quotations and proposals for clients.
- Customer Relationship Management:
- Build and maintain strong relationships with clients to ensure repeat business and customer satisfaction.
- Provide excellent post-sale customer service, addressing inquiries and resolving issues as needed.
- Maintain a customer database and regularly update client information and sales interactions.
- Market Development:
- Conduct market research to identify potential sales opportunities within the CARAGA Region.
- Develop a deep understanding of the local market, including competitors and customer preferences.
- Participate in promotional activities, events, and campaigns to increase brand visibility and sales.
- Product Knowledge:
- Gain a comprehensive knowledge of Hino trucks, including their features, specifications, and benefits.
- Stay updated on new products, services, and promotions offered by the company.
- Educate customers about Hino trucks and provide demonstrations as needed.
- Documentation and Reporting:
- Prepare and submit accurate sales reports and forecasts to management.
- Ensure all sales transactions are properly documented and comply with company policies.
- Assist in coordinating delivery schedules and ensuring timely handover of vehicles to customers.
QUALIFICATIONS:
- Graduate of any Business Course.
- With strong communication and customer service skills.
- Preferably with a valid driver’s license (minimum 4-wheels).
- Willing to undergo training to enhance sales and product knowledge.
- Knowledge of selling trucks is an advantage.
- Willing to be assigned to the CARAGA Region
* Hino Butuan encourages local applications from Butuan City, Surigao City, Tandag City, and Bislig City to apply.
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Hino Butuan City.
