TECHNICIAN

by tco_developer | Nov 28, 2025

Job Summary:

The Technician for Hino Butuan is responsible for performing preventive maintenance, diagnostics, and repair services on Hino trucks and other vehicles. This role ensures that all units are serviced according to manufacturer standards, delivering high-quality workmanship and supporting the overall efficiency of the service department. The ideal candidate has technical training, hands-on experience in truck maintenance, and a strong commitment to safety and accuracy.

Key Responsibilities:

• Vehicle Maintenance and Repair:
  • Perform preventive maintenance services such as oil changes, lubrication, filter replacement, and system inspections.
  • Conduct mechanical and electrical diagnostics on Hino trucks and identify necessary repairs.
  • Execute repair work including engine, brake, suspension, electrical, and drivetrain systems.
  • Ensure all repairs meet manufacturer standards and company quality guidelines.
• Inspection and Troubleshooting:
  • Inspect incoming vehicles to determine service needs and report findings to the Service Advisor or Supervisor.
  • Use diagnostic tools and equipment to identify issues accurately and efficiently.
  • Provide recommendations for repair solutions based on inspection results.
• Workshop Support:
  • Maintain cleanliness, organization, and safety in the workshop area.
  • Use tools and equipment properly and report any defects or safety concerns.
  • Assist fellow technicians when necessary to complete tasks efficiently.
• Documentation and Reporting:
  • Accurately record all services performed, parts used, and labor hours.
  • Follow standard procedures for job orders and service documentation.
  • Communicate repair findings and progress to the Service Advisor or immediate supervisor.
• Continuous Improvement:
  • Participate in training programs to enhance technical skills and product knowledge.
  • Stay updated on new service procedures, tools, and Hino product updates.

QUALIFICATIONS:

• Graduate of any technical course.
• With at least 1 year of experience as a truck mechanic/technician.
• Able to perform basic preventive maintenance, mechanical repairs, and electrical repairs.
• Driving skills and NCII Automotive Servicing certification are an advantage.
• Knowledgeable in using automotive tools and diagnostic equipment.
• Physically fit and able to work in a fast-paced workshop environment.

Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Hino Butuan City.

CUSTOMER SUPPORT OFFICER

by tco_developer | Jun 5, 2025

Job Summary:

The Customer Support Officer at Hino Butuan is responsible for delivering excellent customer service by handling inquiries, resolving concerns, and ensuring a smooth and satisfying customer experience. This role supports both the sales and service departments by maintaining strong communication with clients and facilitating prompt, accurate assistance. The ideal candidate will be proactive, detail-oriented, and passionate about providing quality customer care.

Key Responsibilities:

• Customer Service:
  • Respond promptly and professionally to customer inquiries via phone, email, or in person.
  • Address complaints, concerns, and service requests with efficiency and empathy.
  • Provide accurate information about products, services, and company policies.
• Client Coordination:
  • Assist customers with scheduling service appointments and follow-ups.
  • Coordinate with internal departments to ensure the timely resolution of client concerns.
  • Maintain a customer-centric approach in all interactions to encourage loyalty and satisfaction.
• Documentation and Reporting:
  • Maintain detailed records of customers’ interactions, feedback, and transactions.
  • Generate and submit customer service reports and feedback summaries to management.
  • Ensure all client communications and requests are properly documented and tracked.
• Administrative Support:
  • Assist in organizing customer records, reports, and documentation.
  • Prepare necessary paperwork and materials for customer transactions and service activities.
  • Support front office operations and ensure a welcoming reception area.
• Continuous Improvement:
  • Participate in training sessions to enhance your communication, product knowledge, and service delivery skills.
  • Provide feedback on customer service procedures and suggest areas for improvement.

QUALIFICATIONS:

• Graduate of any 4-year course.
• Good oral and written communication skills.
• Proficient in Microsoft Office tools (e.g., Word, Excel, Outlook).
• Willing to be trained and develop in a customer service-focused role.
• Customer service experience is an advantage.
• Friendly, courteous, and professional demeanor.

Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Hino Butuan City.

PARTS WAREHOUSE CONTROLLER

by tco_developer | Jun 2, 2025

Job Summary:

The Part Warehouse Controller at Hino Butuan is responsible for the efficient management of automotive parts inventory, ensuring accurate documentation, timely distribution, and proper storage of parts. This role supports the service and sales departments by maintaining an organized and well-monitored warehouse. The ideal candidate will have a keen eye for detail, strong organizational abilities, and familiarity with inventory systems and Microsoft Office tools.

Key Responsibilities:

• Inventory Management
  • Monitor and maintain accurate records of stock levels for all automotive parts.
  • Conduct regular physical inventory counts and reconcile discrepancies.
  • Receive, inspect, and record incoming parts and supplies.
• Warehouse Organization:
  • Ensure that all parts are properly labeled, stored, and organized in accordance with company standards.
  • Maintain a clean and orderly warehouse environment for efficient access and safety.
  • Implement proper storage practices to minimize damage or loss.
• Parts Distribution:
  • Coordinate the issuance of parts to the service department as needed.
  • Prepare and dispatch parts for delivery to customers or other branches.
  • Ensure accurate documentation of all parts transactions.
• System and Documentation:
  • Update inventory records using Microsoft Excel and other applicable software.
  • Generate reports related to stock movements, reorder levels, and warehouse activity.
  • Maintain and file all inventory-related documents for auditing and tracking purposes.
• Coordination and Communication:
  • Coordinate with the procurement and service teams regarding parts requirements and availability.
  • Communicate clearly with internal departments to ensure timely and accurate parts support.
  • Assist in resolving issues related to missing, delayed, or damaged parts.

QUALIFICATIONS:

• Graduate of any 4-year course.
• Experience in inventory and warehouse management is a valuable asset.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office tools, especially Excel.
• Good listening and communication skills.
• Detail-oriented and capable of working independently or as part of a team.

Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Hino Butuan City.