Job Summary:
The Customer Support Officer at Hino Butuan is responsible for delivering excellent customer service by handling inquiries, resolving concerns, and ensuring a smooth and satisfying customer experience. This role supports both the sales and service departments by maintaining strong communication with clients and facilitating prompt, accurate assistance. The ideal candidate will be proactive, detail-oriented, and passionate about providing quality customer care.
Key Responsibilities:
- Customer Service:
- Respond promptly and professionally to customer inquiries via phone, email, or in person.
- Address complaints, concerns, and service requests with efficiency and empathy.
- Provide accurate information about products, services, and company policies.
- Client Coordination:
- Assist customers with scheduling service appointments and follow-ups.
- Coordinate with internal departments to ensure the timely resolution of client concerns.
- Maintain a customer-centric approach in all interactions to encourage loyalty and satisfaction.
- Documentation and Reporting:
- Maintain detailed records of customers’ interactions, feedback, and transactions.
- Generate and submit customer service reports and feedback summaries to management.
- Ensure all client communications and requests are properly documented and tracked.
- Administrative Support:
- Assist in organizing customer records, reports, and documentation.
- Prepare necessary paperwork and materials for customer transactions and service activities.
- Support front office operations and ensure a welcoming reception area.
- Continuous Improvement:
- Participate in training sessions to enhance your communication, product knowledge, and service delivery skills.
- Provide feedback on customer service procedures and suggest areas for improvement.
QUALIFICATIONS:
- Graduate of any 4-year course.
- Good oral and written communication skills.
- Proficient in Microsoft Office tools (e.g., Word, Excel, Outlook).
- Willing to be trained and develop in a customer service-focused role.
- Customer service experience is an advantage.
- Friendly, courteous, and professional demeanor.
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the particular role and level within Hino Butuan City.
