HINO QUALITY SERVICE

Who knows more about your Hino other than Hino? By choosing to have your truck maintained at our authorized Hino dealerships, you are guaranteeing prolonged operability for your vehicle. Our highly trained Hino service technicians undergo rigorous technical training directly from our national headquarters, so you are assured that your truck is handled only by the most capable hands.

A commercial vehicle is no small investment. Entrust your maintenance and repair only to our Hino professionals. With more than 21 Hino dealerships and service centers nationwide, only we can deliver the expert servicing and care your investment deserves. 

Each business has its own specific needs. Help us create the best-suited service package for your fleet, guaranteeing fixed rates on parts and labor plus so much more! Through Hino’s Service Level Agreement, customers get the best value on aftersales services with guaranteed advantages on fleet management such as the following:

 

  • As much as 20% discount on services
  • Price protection within the contract term
  • Service reminders
  • PMS/Demand Repair Schedule Management
  • Nationwide dealer coverage
  • On-site servicing
  • Roadside assistance
  • Eco-driving

MAINTENANCE FORECASTING AND REMINDER

Let us help you ensure your workhorse is always in tip-top shape. Our Hino Customer Service Offers (CSO) are ready to assist in booking and reminding you of your next maintenance schedule. Never skip a service interval again!

Assistance in Preventive Maintenance Schedule Planning

Maintenance Reminder from our CSO

Ensures the correct Preventive Maintenance package for the customer

Accurate records on Preventive Maintenance Service History

ONSITE SERVICE

QUALITY

Understanding commercial vehicle operations means accepting the tall business requirement of very little to zero downtime. In this industry, a disrupted trip schedule can result in a disrupted supply and logistical chain, a scenario that can cause even bigger problems for businesses and end-users.

That is why at Hino, an integral part of our customer support activities is attending to units wherever their operations take them. Due to the almost round-the-clock utilization of some vehicles, we realize the difficulty of some businesses in bringing their units to a Hino dealer workshop. Through our Onsite Service program, Hino deploys a team of proficient and highly trained mechanics to perform servicing of our customers’ units at their motor pool or wherever the vehicle may be stationed.

 

TECHNICIAN CERTIFICATIONS:

  • HIRA – Hazard Identification and Risk Assessment
  • WSO – World Safety Organization
  • BOSH (for Safety Officer) – Basic Occupational Safety and Health

TOOLS AND EQUIPMENT:

  • Complete Japan standard quality equipment

MAINTENANCE AND REPAIR SCHEDULE MANAGEMENT

We are committed to provide the easiest  and most convenient service experience. Let Hino assist in securing your service appointments and book yourself a smooth and hassle-free time with us.

PREVENTIVE MAINTENANCE SERVICE (PMS) SCHEDULE MANAGEMENT

  • Book your preferred vehicle maintenance date.
  • Secure complete service requirements on tools, equipment and technician availability.
  • Ensure parts availability at time of appointment.

DEMAND REPAIR SCHEDULE MANAGEMENT

  • Value-added service offering both corrective and preventive vehicle upkeep.
  • Hino parts life forecasting to help avoid issues related to parts wear and tear.
SERVICE INQUIRY